What is the procedure for the collection and return of passengers?
It is the responsibility of service users and their carers to ensure that they are ready when the vehicle arrives at their home. Operators will be given instruction to wait no more than three minutes for any service user. Operators have been asked to advise us of service users who regularly cause the transport to run late. Where a service user has a mobility problem, the vehicle will try to come as close as possible to the service user’s home. Service users will be expected to make their own way to the vehicle when being collected by their transport and their own way from the vehicle back to their home after being dropped off. Drivers and Passenger Assistants will be able to provide assistance when service users are entering or alighting from the vehicle, but they will not be expected to leave the immediate vicinity of the vehicle. Accordingly they will not be expected to assist service users to walk along driveways or paths, climbing or descending stairways or locking up or opening fr
