What is the procedure for students to follow in the event that they have a complaint?
The student’s first step should be to discuss the issue, if possible, with the person against whom they hold a complaint. If the issue cannot be addressed this way, the student should discuss the matter with their academic advisor and/or the program coordinator. If a resolution still cannot be reached, TC offers several possible avenues by which to resolve a complaint, informally and formally. The Office of the Student Ombudsman can provide support and advice, as can the Office of the Vice President for Community and Diversity Affairs. ASHA’s procedures for pursuing a complaint against an academic program is detailed here.
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