What is the procedure for sending in a unit for repair?
Before a unit is sent to our facility, you must obtain an RA (return authorization) number, so that Gemini can keep track of your repair. Packages that arrive without RA numbers will be held until the client contacts us, delaying the repair process indefinitely. Once an RA number is established, it must be written on the outside of the package, and the unit must be sent via a mail service which allows the shipment to be tracked. UPS, FedEx, and DHL are examples of such services. Also, make sure to insure the package for the full value of the contents.
