What is the procedure for returning my item?
You can return the DOA (dead on arrival within 14 days from the date of dispatch) or faulty item to 4Mall using the following steps: 1. Send 4Mall an email with your order number and the reason of return. 2. Our customer service representative will issue you a Faulty Return Form with a Return Authorised Number (RAN). Please ensure you include this Faulty Return Form in your return package. It will enable 4Mall to process your return promptly. 3. The ARN will provide our Reply Paid number which can be used to return products sent by Australia Post eParcel.
