What is the procedure for returning a product for service/repair, or calibration?
SOLTEC provides Repair and Calibration Service for SOLTEC & Kyowa products only. 1. Call or fax SOLTEC Service/Repair Department to obtain a RMA number. The RMA number referenced on all paperwork sent to SOLTEC should appear on the shipping container and the address label. Please include a business card, name of a person to contact, and a description or the problem. 2. Pack the instrument carefully and ship to: SOLTEC Corporation 12977 Arroyo Street San Fernando, CA 91340 Attn: RMA# 3. After your instrument arrives, it will be inspected to determine the parts and labor time required to complete the work. A price quotation will then be provided. Certificate of Calibration (NIST Traceable) can be provided for $35. MINIMUM charge is 1 hour labor, which is $95. 4. Work will be completed after you provide written authorization to proceed, and issue a PO# or credit card information. Normal turnaround time is 5 to 10 working days but can vary widely, depending on the nature of the repair and
