What is the procedure for returning a part?
Never a problem with us! When you do business with BTO Sports you can return any non-discontinued, unused item. Items must be returned in the original packaging, in unused condition in order to receive a refund. To return a product send back the merchandise with a copy of your invoice. On the order form explain exactly what you want us to do and put the invoice in the box with the merchandise. Please send back the return to: BTO Sports 77 Duesenburg Dr.
You may return any unused and unaltered item(s) within 90 days for an exchange or a full refund. Authorization is not needed, however, a call to our Customer Service (1-800-969-7501) or Technical Support may help you avoid an unnecessary return. Technical Support can be reached at the following phone numbers: Snowmobile: 320-358-3409 Harley: 320-358-1914 Metric: 320-358-1915 Off Road: 320-358-3831 Watercraft: 320-358-1917 Please do not return goods to us C.O.D. Instead, follow our new quick and easy return process. Simply complete your Merchandise Return Form and enclose it with the items you wish to return in a secure package, apply the Authorized Return Label to the package and take the package to any UPS Store®, Customer Center, Shipping Outlet, Drop Box or give it to any UPS driver. Keep the tracking number strip located on the lower portion of the Return Label for reference when tracking your package. To: You pay nothing up-front. $7.99 will be deducted from your refund. No restoc
