What is the procedure for returning a defective product?
Step 1: The customer would simply have to call our offices to speak with one our representatives to discuss whether the product is indeed defective. No RMA emails will be accepted. Step 2: The next step would be to ship the item in question back to our offices with a copy of your receipt/order # and a note detailing the situation/problem. If one item of an entire order is deemed defective, only that one item will need to be returned. Step 3: Once the product is received back at our offices, we will hold the item at most for 48 hours and ship out a replacement. Usually a replacement will ship out in the first 24 hours and be shipped via FedEx Ground. Expedited shipping on replacements will have to be paid for. If you do not wish to have a replacement sent there will be a 20% restock fee.
