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What is the procedure for reporting major computer problems?

April 26, 2017computer problems procedure

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What is the procedure for reporting major computer problems?

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• Before calling, make a note of any message that appears on your screen copying down the message word-for-word. Also note what you were doing at the time of the problem. • Call Rick Marx (Ext 228) and he will send a technician out as soon as possible to fix the problem. If it is urgent, please page him at (707) 421-3818. • In case of extreme emergencies, you may page Mike Schriner (707) 420-2957 or Frank Garcia (707) 423-1222.