What is the procedure for replacing a defective telephone?
Unless otherwise specified, the normal procedure is to ship a replacement telephone overnight for next morning delivery. The customer is responsible for swapping out the defective telephone set, placing the defective telephone in the box that the new telephone came in, re-addressing the box to send the defective telephone back to Rising Sun Telecom, and calling UPS to pick up the box. Rising Sun Telecom is responsible for the cost of freight to return the defective telephone set.
Unless otherwise specified, the normal procedure is to ship a replacement telephone overnight for next morning delivery. The customer is responsible for swapping out the defective telephone set, placing the defective telephone in the box that the new telephone came in, re-addressing the box to send the defective telephone back to RISING SUN, and calling UPS to pick up the box. RISING SUN is responsible for the cost of freight to return the defective telephone set.
