What is the procedure for making a complaint against a doctor or other provider?
We have formal and informal ways for you to give us concerns about quality of care. You can raise issues to us by calling a customer service professional at our toll-free number (Please see your ID card). You can also submit a complaint in writing or Contact Us to submit the complaint electronically. Your complaint will be entered into our tracking system and followed up in the same way as calls to our toll-free number. We encourage you to have direct discussions with your treating physician. Our experience has shown that complaints are less frequent when there is open communication between doctors and their patients.
