What is the procedure for making a claim?
The first stage is to investigate your claim so that we have all the details relating to the accident and the injuries and losses sustained. This will involve speaking to you in detail, and in appropriate cases, to witnesses. The next stage is for us to write a letter of claim to the opponent to your claim in accordance with a protocol for pursuing personal injury claims. Where possible we will forward the letter of claim direct to the opponent’s insurers. If this is not possible, we will send the letter direct to the opponent. We hope to receive an acknowledgement within 21 days of the letter of claim being sent. Once acknowledged, the opponent’s insurers then have three months (as a general rule) to investigate the claim, after which time they must advise whether liability for the accident is admitted or disputed. If liability is disputed and the denial of liability maintained by the opponent, it will be necessary to commence court proceedings. The claim will then be progressed throu
