What is the procedure for High-Value/Fraud Risk Credit Card transactions?
Sometimes, your order may be classified as a HIGH RISK transaction by the CCAvenue Risk Management Team due to incomplete/invalid/incorrect data submitted by you. “Manual Authorization” is required for this order. In such a situation, As per standing instructions from the CCAvenue Risk Management Team, we request you to scan and email or fax the below mentioned documents for verification of your order: (A) The customer’s credit card statement, which clearly shows the card number and the billing address of the card. The statement should be a recent one and should be of the same credit card used for the transaction. We only require a scan/fax of the header section of the customer’s credit card statement, which contains this information. (B) A photo ID of the credit card holder whose credit card has been used for this transaction.
