What is the procedure for filing a complaint? Do I have to come into the office?
First, you must download and complete a pre-complaint questionnaire which can be mailed, faxed or brought into the office. Then the Intake Investigator will need to interview you. This can be done in person or over the phone. The Intake Investigator will draft a complaint for your approval which will then need to be signed in the presence of a notary who also signs. This can be done in the office or by mail. How long does it take OHR to complete processing my case? Investigation may take up to 360 days. OHR tries to complete investigations in a shorter time. For housing complaints the time is 100 days. However, if your case goes to hearing or court it could extend beyond the time it takes to complete an investigation. I live in Howard County, but work in another county, can I still file my complaint in Howard County? OHR can only take complaints which occur in Howard County regardless of where the complainant may live. Do you offer mediation? OHR offers mediation for all parties to com
