What is the procedure for answering the question or resolving the dispute a tenant has concerning the bill?
First, the mobile home park owner is responsible for insuring that the data we were provided is accurate. This information includes, but is not limited to, meter reads, tenant end use designations, property elevation, baseline territory code and tenant medical or low-income discounts. The mobile home park owner is also responsible to confirm that their tenant metering is accurate. After those items are verified, PG&E is responsible for answering questions for the tenant concerning rates schedules and how the bill was calculated. If there is no resolution following this procedure, PG&E will inform the tenant that a complaint may be submitted to the Consumer Affairs Branch of the California Public Utilities Commission (CPUC).
