What is the primary objective of the Ombudsman?
• Handling inquires and concerns • Listening to complaints • Resolution of conflicts • Education of clients, patients, employees and the community (Back) Who can the Aegis Ombudsman help? Ombudsman services are independent and available to all parties. Clients, patients, employees, private citizens, advocacy groups, corporations, as well as federal/state/local government agencies may use the service. (Back) What criteria’s must be met to receive assistance from the Ombudsman? • You must make an inquiry; has a complaint or concerns about customer service, provision of health care, patient rights or safety. • A belief that prior written complaints were not investigated or did not receive an effective response.
