What is the pricing for IM Manager? How do clients generally justify the purchase?
deSouza: There are a number of rulings that have impacted companies. Some of them are industry-specific. In the financial services industry there has been legislation such as SEC 17A4 that talks to financial services companies about the need to keep records of communications between broker/dealers and their customers. There are also regulations like Regulation FD, which is the Fair Disclosure regulation, which talks about keeping records of communications between investor relations groups and the public markets and analysts in publicly traded companies. There’s also the Sarbanes-Oxley regulation that requires you to keep track of communications of a certain type. All those also apply to instant message. That was one of the big Aha’s that happened this year: They’re not just talking about letters and faxes and e-mails. They are also covering relevant communications that happen in instant messaging.
