What is the Pre-Rollout Communications option?
Mentor’s PRC option is an excellent change management tool that smoothes an enterprise-wide rollout of new applications or migrations. It begins the CLS process with a series of five e-mails designed to effectively communicate the coming change and ease the recipients into the transition. The initial announcement links to an HTML page on your Intranet containing a Mentor Conceptual communicating the concept of the new application. Three subsequent e-mails link to Mentor JITs that familiarizes the users with the new functionality. The final e-mail gives users the comfort of knowing all the content they previously viewed is from Mentor, and it will be at their disposal 24/7/365. It then links them to a Conceptual explaining all about Mentor, along with a JIT demonstrating how to use it. When the rollout or migration begins, users hit the ground running, having already begun the assimilation process.
