What is the Portillo road closed policy?
The road to Portillo (which is also the International Highway between Santiago and Mendoza, Argentina) is maintained by the Chilean Ministry of Public Works, which is responsible for clearing snow following a storm or other events. Portillo Ski Resort in not responsible for the condition of the road. If the road is closed and guests are not able to get to or leave Portillo, the following policy applies: • Guests who are unable to drive up to Portillo due to road closure will be directly responsible for their accommodation and other expenses in Santiago or elsewhere. The nights that are not used at Portillo will be accredited to their accounts. Guests will be able to choose whether to transfer the credit to their extra services account (ski lessons, bar bills, etc.), use the credit toward a future reservation within the same season, or proceed for reimbursement through their respective agency. • Guests who are unable to descend from Portillo and must spend the night in the resort will b
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