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WHAT IS THE POLICYHOLDER’S GENERAL RESPONSE TO THIS SETTLEMENT OPTION ONCE REPLACEMENT IS COMPLETE?

April 26, 2017COMPLETE option policyholder replacement Response

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WHAT IS THE POLICYHOLDER’S GENERAL RESPONSE TO THIS SETTLEMENT OPTION ONCE REPLACEMENT IS COMPLETE?

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At close of replacement we forward a Policyholder Satisfaction Survey encouraging honest feedback regarding replacement process, our level of service and their overall claim experience. All surveys returned are sent to carrier Home Office to be shared with branch offices. We are pleased to report that over 97% of policyholders responding believe RTF’s involvement was a value-added service.