What is the policy should a client put a deposit on a gem as a “layaway” yet later change their mind and not wish to make the purchase of the particular gemstone as ordered?
-If within 10 days of making the order and deposit a full refund of the deposit will be made if by cash or check. If by other means the relevant small bank charges for such will be deducted from the total amount. -If within 11 to 30 days after making the order and deposit, a 15% restocking fee will be deducted from the total amount of the deposit and the balance of 85% of the deposit will be refunded. -If after 31 days, but within one year (365 days) the deposit is not refundable, but 85% of the total (minus the 15% restocking fee for keeping the gem out of available inventory to other customers and restocking in inventory) will be held as a credit towards the purchase of any other goods or services we provide.
