What is the policy regarding cancellation and Liberty Globals terms and conditions?
Cancellation: Obviously, custom orders do not allow for cancellation… Cancellation penalty is 100% of the amount shown on the Proforma Invoice or Sales Confirmation signed by the customer. Of course, you will have counter sample to approve before you place the order so you know what to expect. Terms and Conditions: Liberty Global Group will warrant shipment matches the quality of the approval sample and may replace defective units by ocean freight or give credit for the value of the defective goods per Liberty’s invoice unit price as the maximum compensation. Only manufacturing defects will be covered by this policy. Any claim for quality or quantity discrepancy must be sent to Liberty Global Group in writing within 7 days after delivery and all defective units must be set aside for physical inspection or return. Return freight will be reimbursed by Liberty Global Group after the return merchandise is proven to have manufacturing defects. No claim shall be processed without physical
