What is the Policy on Returns and Exchanges??
TOP We make every effort to provide all of our customers with high quality merchandise and impeccable customer service. Our return policies are listed below. In order to protect our customers and prevent any confusion, we would like you to read these before you order. • We certainly allow for returns of items that are either defective or “just not what you thought they would be. • All request for returns must be made within 5 days of receipt. You should email us at Info@journey2baby.com with the subject “Return Authorization Needed” and a complete description of the reason for the request. • Journey2Baby.com will then issue you a Return Authorization Number that must accompany the shipment back to us. • Returns will only be accepted if they are in original condition and accompanied by or in the original packaging. • If the reason for the return is a defective product, Journey2Baby.com will reimburse you for the shipping back to us. If the return is a customer accomodation, the custoemr
Supplies can be returned for credit or exchange up to 60 days after the invoice date. After 60 days, supplies may be returned only if Xerox identifies a defect in product materials or workmanship. Xerox will refund the price of the item(s) plus sales tax charged. Shipping andhandling charges will not be refunded. A 20% restocking fee applies for returns due to customer error and contract cancellations. To return or exchange a product, call Xerox at 1-888-339-7887 and request a Return Authorization Number. We cannot accept any returned supply products without a Return Authorization Number. All returned supply products must be in complete, unopened cartons and in good, saleable condition.
