What is the policy in case of rain or high wind?
If the local weather is calling for rain or winds exceeding manufacture guidelines or 25 mph on your reserved day and both you AND K E C Party Rentals agree BEFORE the delivery truck leaves the warehouse that it may be unsafe to use the bounce house than your deposit can be applied to another day or refunded. Please be advised that if your planned rain date falls on a day that we are 100% booked, than we will not be able to accommodate your date and your deposit will be refunded. Rentals valued at $999 or more will forfeit their deposit if canceled for weather and not rescheduled to take place within 30 days of the original event date. ( See can I cancel my rental question above for details) NO REFUNDS WILL BE GIVEN AFTER THE EQUIPMENT IS SET UP OR IF YOU HAVE INSTRUCTED US TO DELIVER IN ANTISIPATION OF IMPROVING WEATHER AND THE TRUCK HAS LEFT THE WAREHOUSE. If the non water inflatable unit gets wet everyone should exit the unit until the rain stops and it is dried off. THE NON WATER I
THE MOONWALK MUST NOT BE USED WHEN WET INSIDE or WHEN WINDS ARE 20 MPH OR MORE. Wind – If the local weather is calling for rain or winds of 15-20 mph or more on your reserved day and both you and BounceOnAir agree before delivery that it may be unsafe to use then we will cancel the rental. Rain – If the inside of the bouncer unit gets wet everyone should exit the bouncer. It is not necessary to unplug the bouncer when raining. However, the bouncer unit becomes very slippery and dangerous. Once the rain stops, you may dry off the unit with towels on the inside and resume playtime. Once dry, the bounce should be once again safe to use. *Please call us at (612) 961-6580 if you have weather related questions once your unit has been setup. No refunds will be given once the Moonwalk has been setup.
