What is the policy for turning water off for nonpayment?
It is the responsibility of every customer to pay their bill in full and on time, however, from time to time customers may find themselves in a financial pinch and be unable to pay their bill. The Authority encourages customers to call us before the bill is past due to make short-term payment arrangements. If the customer does not contact the Authority and does not pay the bill on time, the customer is subject to a possible service interruption or termination of service. If service is disconnected due to non-payment, you could be requested to upgrade the deposit on your account. Once service has been disconnected a $50.00 restoration fee will be added to your next billing statement. Once payment has been received, please be aware that it could take up to 24-hours for service to be restored. To reduce costs to you caused by customers who fail to pay for service, the Authority terminates water service is payment has not been received by the due date of any bill that includes an unpaid pa
