What is the policy for canceling a certification exam?
Canceling an exam with an Oracle Testing Center: • Seven or more calendar days before the scheduled OTC event, customers may cancel or reschedule an OTC event as needed. • From one to six calendar days before the scheduled OTC event, customers may reschedule an OTC event but may not cancel. No partial refunds are allowed. • Customers who do not appear for a scheduled OTC event will be charged one hundred (100) percent of the exam fee. If they paid for their exam with an OCP voucher, their OCP voucher number will be invalidated in the Prometric system to prevent future use. Canceling an exam with an Authorized Prometric Testing Center: • To cancel or reschedule your test appointment, you must contact your local Prometric customer service representative. • Customers who do not appear for a scheduled exam forfeit the full exam fee. If the exam fee was paid with a voucher, the voucher number will be invalidated and unavailable for future use.
