What is the policy for canceling a certification exam appointment?
To cancel or reschedule your test appointment, you must contact your local Prometric customer service representative before noon two business days prior to the test appointment. You can contact a Prometric representative via the Prometric website. There is no charge for rescheduling or canceling an appointment if the change is made before noon two business days prior to your appointment. Customers who do not appear for a scheduled exam forfeit the full exam fee. If the exam fee was paid with a voucher number, the voucher number will be invalidated and is unavailable for future use.
