what is the Performance Prism?
The Performance Prism is a stakeholder-focused management framework designed to help organisations to decide what is most important to measure and manage, and how to integrate the results as part of a performance management system. Its stakeholder focus makes the Performance Prism relevant to contemporary strategic and operating environments in diverse commercial, public sector and charitable organisations. The Performance Prism is a flexible modern management framework that provides a structured process. It builds on the best parts and seeks to address the shortcomings of earlier frameworks and their associated methodologies, such as the Balanced Scorecard (and the various reiterations made to its sub-sets by its authors over the last decade that attempt to patch some of its more obvious inadequacies), the work on shareholder value creation, and the various self-assessment frameworks, like the Malcolm Baldrige award criteria and the EFQM’s business excellence model. Three fundamental
