What is the Peacey Systems Live Virtual Help Desk Software Agent?
The Peacey Systems Live Virtual Help Desk Agent is a non intrusive, non evasive light-weight agent (around 1 MB) that initiates information and status communication from a Desktop PC or Laptop back to our management and monitoring Network Operations Centre (NOC). This agent automatically executes weekly scheduled maintenance tasks, including: Microsoft Windows Updates, Patch & Security Deployment, Spyware Scan & Removal, Disk Scans, Logical Drive Defragments, Malware/Spyware/Virus Scans (including updates) and Internet debris removal. These updates enhance performance, improve security and reduces costly downtime. The agent also performs System and Network Monitoring, Windows Event Monitoring, Log and Alert Reporting, Hardware and Software Inventory (keeping track of what hardware and software is on your machine), Changes to Computer Hardware or Software, Disk Utilization, License Peacey Systems and Compliance, Complete and customizable reports, System Performance, System Events, Appli
