What is the PAL Process? When will the applicant find out about the results of their issues?
Applicants who believe the program’s determination of their funding award calculation or their eligibility status is incorrect may work through their PAL to resolve the issues they may have with their application or calculations, or they may file a formal appeal. An applicant may contact their PAL directly by phone or in writing. The applicant’s PAL will work with the homeowner to review their concerns. The applicant’s PAL will contact them once a week in order to resolve any open issues with their case. Every communication between the applicant and the PAL will be documented, and the applicant will receive correspondence by mail.
