What is the OTRS Community and which role does it play?
The OTRS Community is an innovative resource pool of over 4,000 experts working together to enhance OTRS. Their common goal is to share their knowledge and deliver the result, OTRS, as open-source software globally and free of charge. All members of the Community contribute to the success, introducing their cross-sectoral expertise to the open source project OTRS.org on a voluntary basis. Highly-qualified developers, IT managers and service & support staff collaborate in the Community. In particular they take active part in the fields of developing individual features, porting the software solutions to various platforms, international translation and quality assurance.
