What is the Organizational Climate and Diversity Assessment (OCDA)?
The ClimateQUAL®: OCDA survey contains questions designed to understand how organizational procedures and policies effect customer perception of service quality in a library setting. The results of the survey can help in the development of a healthy organization. A healthy organization is one in which consistent messages regarding its policies and procedures are provided to all employees. This consistency can translate into improved customer perception of service quality. The survey is in two parts. The first part of the survey asks the respondent to respond based on his/her individual membership in a group. The group refers to membership in minority groups including, but not limited to: race, ethnicity, gender, religion, educational background, tenure, sexual orientation, disability, rank, age, and/or nationality. The second part of the survey asks the respondents to answer questions related to their designated team or work unit.
