What is the Online Dispute Resolution service offered by ECODIR?
Online Dispute Resolution is a new way to resolve disputes arising out of online transactions. The ECODIR Online Dispute Resolution service is completely Web-based and was specifically designed to solve cross – border disputes, where resorting to courts is often impracticable because the high costs and delays are disproportionate compared to the amount in dispute. ECODIR provides a secure private web-space in which the parties to a dispute can negotiate a mutually acceptable solution using ECODIR’s negotiation process. The parties can call for the help of a qualified ECODIR mediator to assist them in solving their dispute if they both wish. ECODIR does not make any binding decisions or pass judgment. Only the Parties can agree to a binding settlement and they are free to pull out of the process at any stage if they prefer. The ECODIR interface is designed to ensure easy navigation. The system allows the Parties to participate in the process at any time; wherever they are located. ECODI
