What is the one product or service the market needs most?
Customers tell me they need help in increasing adoption of new technologies and changing their work processes and culture to realize the benefits. CIOs and CFOs don’t want more software sitting on the shelf. They want payback in 12 to 18 months or less. When will unified communications go mainstream? It already has, but enterprises will be spending the next decade in optimizing how unified communications can affect their businesses. Those that do will have a significant competitive advantage. Who will win the smartphone wars? Tablet wars? Customers will win, since they will have access to people and information wherever they are. Have social media changed how you communicate with customers? Absolutely. We share best practices using blogs and videos. We help customers interact with the right expert through ratings and tagging. Social media increase both the quantity and quality of interaction we have with our customers. Nearly every phone manufacturer is now incorporating support for wi
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