What is the number-one reason outsourced physical security fails?
And what measures should you utilize for improvements? A: I think the number-one reason is that it is not properly managed. That spans from how the contract is written to the eventual evaluation and assessment. Outsourcing does not mean that the security department’s responsibility ends. Sometimes that is just the beginning. Right from the initial contract, all expectations and service levels should be agreed upon and the consequences should be clearly defined. Then the arrangement must be inspected to ensure those service levels are met. If outsourcers tell you they have worldwide installation capabilities and that capability is in your contract with them, and they then turn around and tell you that you need to pay for a technician to fly from Australia to Hong Kong for an installation, question them on it. Don’t accept the cost. Hold your outsourced companies accountable. Q: What contractual precautions can you take with your outsourcers? A: Your legal department should be able to dr
