What is the “no-show” policy?
• You must call at least one hour before your scheduled trip to cancel. • Calls made less than one hour will be labeled a no-show. • If you are not at the designated pick-up point at least 15 minutes before and up to 15 minutes after the scheduled pick-up time and the van arrived during that time, you will be charged with a no-show. • When a trip is considered a no-show, any further trips for that day will be cancelled by ACCESS. • Passenger will be responsible for the fare for the no-show and all other cancelled trip as a result of the no-show. • Customers with a no-show will not be permitted to make any further trips until the no-show fare is paid in full.
