What is the new SSPA Advisory Service? Who delivers it and what do I get when I engage them?
This service allows our members to have access to the experts in the industry. These experts help members with in-depth gap analysis, corrective action plan development and tactical support in achieving the highest levels in operational excellence. Members who take advantage of the Advisory Services will know how to increase their operational effectiveness and efficiencies quickly, thereby translating into higher productivity and lower costs for the delivery of higher levels of customer satisfaction and loyalty. SSPA Advisory Service analysts can also be engaged on a wide variety of topics outside of support improvement (e.g., who are the top outsourcers for tier-1 support in Indonesia; what are the leading companies providing IVR services for companies under $2B in revenue, etc.).
