What is the make-up policy?
Here at Edmonton Pilates Centre we want to deliver the full value of the class you purchase. If you need to miss a few of your regular classes please let us know at least 24 hours (earlier if possible) in advance so that we may let someone else take your spot as a make-up. In return, we are happy to put a credit on your account for a future make up class. If you miss your class with no notice you are not entitled to a make-up class. We will be tracking missed classes and the make-up classes diligently in order to be as accommodating as possible. In the case of unforeseen circumstances such as illness or sick children, we still want a phone call BEFORE your missed class and we will do a make-up for these reasons if they are not regular habits.
