What is the main mistake people make when they attempt to find the root cause of a problem??
The most common mistake people make when they search for the root cause of a problem is assuming that the human errors or equipment failures they find are the actual problem’s root cause or causes. Think about it – what does the media say the main cause of airline accidents is? You probably guessed it – pilot error. Instead of looking for the systemic design or execution flaws that increased the likelihood of the error or equipment problem, we blame the person, or fix the equipment, and think that our problems are solved. Unfortunately, the problems often come back – again and again. In turn, the time we invested in our root cause analysis efforts is often wasted, in addition to the frustration that arises when the same old problems come back to haunt us. From a TapRooT® perspective, pilot error is what we call a causal factor. Causal factors are the starting point for root cause analysis, not the end point. A small percentage of teams do search for the system problems that led to a hu
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