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What is the LibQUAL+® survey?

April 26, 2017Survey

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What is the LibQUAL+® survey?

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The Library Service Quality Survey (LibQUAL+®) is a standardized, web-based survey conducted by the Association of Research Libraries (ARL). This survey is part of an international effort to develop effective measures of library service quality and identify best practices. It is one of many tools used for measuring library users’ perceptions of service quality. The survey is designed to identify gaps between desired, perceived, and minimum expectations of service.