What is the Labor Management Partnership?
The Labor Management Partnership is Kaiser Permanente’s strategy for high performance. We use the Value Compass, which puts the member at the center of every decision, to focus our teams on achieving the highest quality, the best service, the most affordable care and the best place to work. These achievements are created by high-performing teams that engage physicians, managers and frontline workers in ensuring that each patient has the best possible experience. The strategy has led to measurable results: • Colorado and Ohio have set up walk-in mammogram clinics resulting in more x-rays and fewer missed appointments. • An operating room in a Southern California hospital has decreased turnaround time between surgeries. • Grievances are down 64% from 1998. • An Ohio lab has cut patient wait times, improved service and seen patient satisfaction scores jump by about 15%. • A lab staff in Northern California reduced their injury rates by 83% between 2005 and December 2007. • Unit-based team
