What is the job of the sales people? Are they genuinely interested in the satisfaction and comfort of members?
All our sales representatives are contracted to be wholly member focused, with the members best interests maintained at all times. However, whilst their overall function is to sell the product one of their responsibilities is to update our members with company activities and other associated issues. We would point out that members on a points holiday are not obligated to meet with a representative should they not wish to do so.
