What is the Job of a Telephone Operator? What do Switchboard Operator Jobs Involve?
Telephone operators and switchboard operators have a wide variety of responsibilities depending on the area which they work, which can be hospitals, hotels, and the government, or call centers. Switchboard operators use voice over internet protocol and private branch exchange in order to relay main calls to more specific offices. Switchboard operators may also have the role of taking messages and supplying information about the company to a caller. Switchboard operators have had much of their tasks automated, as systems automatically connect individuals to the right department and extension without delay. Phone operators, are responsible for helping customers make telephone calls, which can be local or long distance. When a phone caller dials 0, they are connected with the operator, who usually works for a telephone company and whose responses are now mostly automated. Operators are still used to find out information on emergency events, in addition to helping customers who are having
