What is the Item Not Received or Significantly Not as Described process and how does it work?
The Item Not Received or Significantly Not as Described process (which will be referred to as the Item Not Received process) is a new way to help buyers and sellers communicate with each other and resolve issues when a buyer experiences a problem. The Item Not Received process helps transaction partners work out their problems when a buyer: • does not receive an item, or • receives an item that is significantly different from what was described in the listing. The Item Not Received process consists of 3 stages: • In the first stage, the buyer opens a dispute after not receiving an item or receiving an item that is significantly different from what was described in the listing. • In the second stage, the buyer and seller communicate directly to resolve the issue. Most problems can be resolved through this direct buyer and seller communication. • If the buyer and seller cannot reach agreement or resolve the situation and the buyer paid for the item with PayPal, the buyer can escalate the
