What is the industry standard and how does it differ from the Do Not Call Register?
Under the Do Not Call Register Act, ACMA is responsible for both establishing the Do Not Call Register, and developing an national industry standard for minimum levels of conduct by the telemarketers and research callers. Together, the register and industry standard are designed to minimise and regulate unsolicited telemarketing calls in Australia. The Act prohibits telemarketing calls to numbers that are on the Do Not Call Register – with some limited exemptions. The industry standard for telemarketing and research calls governs specific aspects of telemarketing calls and applies to any person or business intending to make (or commission) telemarketing calls, regardless of whether or not they are exempt from complying with the Do Not Call Register. The standard governs the conduct of telemarketers and market researchers making calls to consumers. It directs when and how telemarketers can contact individuals, including: • the times at which telemarketing calls can be made • informa
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- What is the industry standard and how does it differ from the Do Not Call Register?