What is the Indonesianjourney.coms Reservation Guarantee?
All bookings secured through Indonesianjourney.com are backed by our Reservation Guarantee. If your confirmed reservation at the hotel (for which you have been issued a voucher) is not available or cannot be honored upon check-in, and no other room type that you had booked is available, immediately contact our Reservation Staff. We will arrange a room at another convenient and comparable hotel and Indonesianjourney.com will pay for the full cost of the first night’s stay, including any tax and service charges. Also, against a receipt, we will pay for all communication costs to our office.
Related Questions
- If my reservation is pre-paid and I make a valid claim against it, when will I receive a credit for the "Suite-est" Rate Guarantee rate difference?
- Will hotels guarantee rooms with a credit card that expires before the date of a reservation?
- Does the Hyatt require a deposit to guarantee a reservation?
