What is the impact of KeyAudio on existing users compared to new users?
A. KeyAudio was designed to address the needs of the existing Keynomics user as well as the new Keynomics user. For the Keynomics user that has already completed basic Keynomics training, KeyAudio acts as a standalone training module for Listen-to-Key skills. The program takes advantage of the keyboard skills, translating them into a better ability to multitask. It is in this area where you will see the most improvement. For new users, if integrated with the new hire assessment modules, you ensure that first and foremost you are bringing the right skill set into the company. If in addition, KeyAudio is integrated into the new hire training program, you also ensure that your newly hired agents are more productive more quickly to gain the best Return on Investment. You will achieve the baseline keyboard improvements in speed and accuracy and the related multitasking improvements. KeyAudio will further enhance the ability to multitask. For agents that are already in a Call Center and are
