What is the ideal proportion of self-checkout to traditional checkouts?
It depends heavily on the store’s transaction patterns. NCR’s Store Business Consulting team uses our unique TOUR process, taking a data-driven approach to defining the retailers’ business Targets, Optimising the way in which the technology is deployed and maximising customer Utilisation rates. This helps NCR to ensure the technology delivers a quick Return On Investment. NCR looks at each store’s transaction log, the basket/trolley mix and any unique queuing challenges to define the optimal mix of assisted lanes to NCR SelfServ Checkout lanes. We run scenarios, looking at how many self-checkout units can be deployed, of which size and where they should be placed for the convenience of shoppers, providing retailers with ‘what if’ answers. GT – How do you assess the best self-checkout set up for a particular store? As touched on briefly, NCR’s TOUR process uses a number of modelling tools – drawing on transaction log, POS and other data – analysed by time period for standard weeks and b
