What is the ICM state size and what components contribute to its growth / size?
A. The state is held within the memory of the ICM Call Router and is somewhat related to the size of the overall ICM configuration, but what is contained within the state is more than configuration. The Call Router loads the ICM configuration from the Logger database and holds that configuration within memory. If the environment were not active or able to route calls and no further activity occurred, the state size on the ICM Call Router remains fairly small and constant. As calls and tasks begin to be processed within the environment, the ICM Call Router maintains certain pieces of knowledge about each item within the configuration and uses that knowledge to make routing decisions and populate real-time reports. These added pieces of information are also maintained within the memory of the Call Router and added to the size of the state. The state size is equal to the amount of memory that the Call Router requires to allocate and hold all the information that it ‘learns’ about each ite
