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What is the guideline for an incident investigation when both day and residential agencies claim that the incident did not happen there?

April 26, 2017agencies claim guideline incident investigation Residential

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What is the guideline for an incident investigation when both day and residential agencies claim that the incident did not happen there?

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A. Licensees need to investigate and make conclusions whether or not it happened at their agency. Details of the investigations should prove that it did or did not happen there. Remember, you can contact your regional office for guidance.