What is the Future for Traditional Phone Service and VoIP?
Based on my conversations with service providers and other vendors, VoIP adoption is happening in residences and businesses at an extremely rapid pace. This is causing a massive diversion of attention away from traditional phone services toward VoIP. This means that the service quality and feature set of traditional phone service is probably at its peak now. The service quality for traditional phone service will eventually erode as it becomes starved of resources. Internet based telephony, VoIP, is capturing all of the market’s mindshare. Today’s technical problems and limitations will gradually be reduced and eliminated. Five years from now, it seems likely that almost 100% of new phone installations at businesses will be VoIP.
